Return & Refund Policy

Last Updated: January 2026

At SoapNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with our straightforward return and refund policy.

30-Day Return Policy

We proudly offer a 30-day return window from the date your order is delivered.

To qualify for a return:

• The item must be unused or only minimally used.
• The product must be returned in its original condition.
• Original packaging is preferred whenever possible.
• Proof of purchase or order confirmation is required.

Free Returns

We provide free returns worldwide for eligible products.

Please contact our customer support before sending any item back so we can provide the correct return instructions.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Products damaged due to misuse

Damaged or Incorrect Orders

If your package arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Include:

• Order number
• Photos of the product
• Photos of the packaging

We will arrange a replacement or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you of the refund status.

Approved refunds are issued to your original payment method within 5–10 business days depending on your payment provider.

Exchanges

If you received a defective or incorrect product, we are happy to arrange a replacement whenever available.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has shipped, it must follow the return process.

Contact

Email: support@soapnest.shop